Security, Recording Notices, and Your Call Data

We disclose the virtual assistant and call recording, process caller data for your business, and offer retention choices. Review how information is used and deleted here, then try the demo to hear the opening notices yourself.

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Callers hear the assistant disclosure and recording notice

Your receptionist says it is a virtual assistant and that the call is recorded at the start of each call. Both notices are required parts of the greeting and cannot be turned off.

Assistant disclosureThe opening greeting tells callers they are speaking with a virtual assistant.
Recording noticeCallers are told the conversation is recorded before the intake questions.
Fixed noticesYour business settings cannot switch off either part of that opening disclosure.

The notices are part of how we answer calls for your business. Your receptionist identifies itself as a virtual assistant and announces recording before gathering the caller's request. You can supply your business information and call-handling policies while those disclosures remain in place.

You can hear the greeting in a recorded demo conversation. Demo calls and chats on this website are also recorded and transcribed so you can see the result. Listen to the opening and review the output as part of deciding whether the service fits your business.

How call information is stored, used, and retained

We use hosting and storage providers to operate the service and process call information on your business's behalf. Your dashboard contains calls, transcripts, and recordings; your selected retention period determines when recordings are deleted.

Call recordsWe process audio, recordings, transcripts, summaries, and caller numbers for your business.
Recording retentionChoose 30 or 90 days, after which the recordings are deleted.
Account closureTranscripts and summaries are deleted within 30 days after your account closes.

Your business decides what caller information to collect and why; we process it on your behalf. Hosting and storage, telephone carriers, AI voice and text providers, and email delivery providers help operate the service. You can review call records in the dashboard, and call alerts include summaries, transcripts, and recordings.

Recordings stay for your chosen period of 30 or 90 days before deletion. Transcripts and summaries stay while your account is open, then are deleted within 30 days after closure or on request. We do not sell personal information or use callers' data for our own marketing.

How AI providers process conversation data

AI providers process voice and text to deliver the receptionist's conversations and call records. Our AI model provider, OpenAI, does not use our API data to train its models by default.

Voice and textAI model providers help process the conversations needed to deliver the service.
Training defaultOur AI model provider, OpenAI, does not train on our API data by default.
Caller informationWe do not use callers' data for marketing our own service.

The receptionist uses AI providers for voice and text as part of answering calls and preparing the resulting records. Our AI model provider, OpenAI, does not train on our API data by default. This describes the training default; providers still process data needed to deliver the service.

Your onboarding answers, the website content you point us to, and call information support the receptionist's work for your business. Our privacy policy and data practices explain the information collected and the categories of service providers involved. Send privacy questions to privacy@afterhoursansweringhq.com if you need help understanding how your information is handled.

Choose retention and request access or deletion

You choose how long recordings are kept and can request access, correction, or deletion by email. Callers can contact the business they called or send their request to us.

Retention choiceSelect a recording period of 30 or 90 days for your business.
Privacy requestsEmail privacy@afterhoursansweringhq.com to request access, correction, deletion, or an opt-out.
Caller requestsCallers may ask your business or contact us about their information.

Your retention choice applies to recordings, with deletion after the selected period. Transcripts and summaries remain while the account is open and are deleted within 30 days of closure or on request. Review what your business needs to keep when choosing the recording period.

For access, correction, deletion, or opt-out requests, email privacy@afterhoursansweringhq.com. A caller can ask your business directly or contact us, since we process caller data on your behalf. The dashboard lets you review call records and settings. You can tell the AI in plain words when you want to change a setting.

Service boundaries and the claims we do not make

We do not offer healthcare use or claim certifications, audits, or HIPAA readiness. The service is for business call handling, with disclosed AI conversations and a backup contact route you maintain.

Healthcare excludedMedical offices and calls involving protected health information are outside our permitted use.
No certification claimsWe do not present the service as certified or independently audited.
Business oversightReview important call details and keep a backup way to reach you.

We do not offer this service for medical, dental, or therapy practices, and protected health information is not permitted. We make no claims of HIPAA readiness, security certifications, or completed audits. Judge the service using the data practices and controls we describe here.

The AI can make mistakes, so review important summaries and maintain a backup contact route. It is not a substitute for emergency services. Read the service terms for the customer responsibilities that apply to your account. For help with setup or call handling, email support@afterhoursansweringhq.com; send data requests to privacy@afterhoursansweringhq.com.